SHIPPING POLICY
As soon as an order is accepted, the delivery time for your shipment will begin. This includes a period of 2 working days in which our warehouse will process and dispatch your shipment from Monday through Friday.
In case of restocking, the shipment period may take longer and one of our staff members will send you a notification of delay via email.
If an item in your order isn’t immediately available in our warehouse, then please allow 1 to 2 weeks for your purchase to be processed. Your order may be processed in multiple shipments, in which case you will be notified of the tracking number when each shipment occurs.
We provide free standard shipping globally. For express delivery, the shipping charges will be borne by the customer
Return and Refund Policy
RETURN AND REFUND POLICY
Our returns and refund policies are as follows -
* FOR ALL PRODUCTS
If you wish to return your product you’d have to ship it to us within 7 days of receiving your order and bear the shipping charges. Please note that the piece must be unused, unwashed, and free of any odor. Once we receive your return parcel, the piece is put through a quality check; Naud reserves the right to deny a return/exchange if the piece does not pass the quality check.
We process refunds in the form of store credit. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a store credit or exchange.
For Cancellations please contact us via ‘contact us’ link
.
Cancellation is only possible in the case that the products have not been shipped. You can opt for a store credit or opt for another product. Once shipped, cancellation requests are not valid.
* FOR MADE TO MEASURE ORDERS
As all made-to-measure orders are unique to cater to the specific requirements given to us by our clients, we cannot offer an exchange or a return on the order.
We can alter the garments if required depending on the form of the product.
If you wish to alter your product you’d have to ship it to us within 7 days of receiving your order and bear the shipping charges.
* ON-SALE PURCHASE
Products purchased on sale cannot be cancelled once the order is placed and are not eligible for return/refund/exchange